Declaraciones de privacidad

Esta declaración de privacidad describe la manera en la que Nokian Tyres, en el contexto de su negocio, procesa los datos personales de los consumidores y de los contactos comerciales corporativos ("cliente"). La protección de la privacidad del cliente es muy importante para nosotros. Nokian Tyres se compromete a procesar los datos personales de forma transparente y en cumplimiento de las leyes de protección de datos aplicables.  

INFORMACIÓN DE CONTACTO Y DEL CONTROLADOR  

Nokian Tyres plc es el controlador de los datos personales de nuestros clientes. Cualquier pregunta relativa a la privacidad de nuestros clientes se puede dirigir a nosotros:  

Nokian Tyres plc 
Privacy 
Pirkkalaistie 7
37100, Nokia, FINLANDIA 
[email protected] 

FINALIDADES DEL PROCESAMIENTO, CATEGORÍAS DE LOS DATOS PERSONALES Y MARCO JURÍDICO 

CLIENTE: CONTACTO COMERCIAL CORPORATIVO  

Los datos principales se obtienen principalmente en situaciones donde un cliente corporativo ha adquirido productos o servicios de Nokian Tyres o cuando un contacto comercial corporativo se ha registrado en nuestros servicios digitales. Los datos personales se procesan para las siguientes finalidades:  

• Para proporcionar productos y servicios para nuestros clientes corporativos.   

Los datos personales procesados para esta finalidad incluyen la información de contacto, la información de facturación y otra información que el cliente o el empleado de un cliente nos haya proporcionado durante el aprovisionamiento de nuestros productos.  

• Para mantener la relación comercial con nuestros clientes corporativos en el contexto de la comunicación y el servicio del cliente, gestionando las reuniones y los contactos del cliente.  

Los datos personales procesados para esta finalidad incluyen la información relacionada con el servicio técnico al cliente como la información de contacto, la información enviada a través de encuestas y formularios de comentarios, la información acerca de la participación en eventos y campañas, las suscripciones a boletines u otros datos que se nos proporciona en el contexto de las solicitudes de servicio técnico al cliente. Las llamadas de teléfono al servicio técnico al cliente se graban para garantizar la calidad de dicho servicio.  

• Para desarrollar nuestros productos y servicios en el contexto de las reseñas y las encuestas de clientes y los análisis del sitio web.  

Los datos personales procesados para esta finalidad incluyen la información de contacto, los identificadores del equipo de terminales, los identificadores en línea, los datos relacionados con la actividad y las preferencias en línea de nuestros clientes y los datos que se puedan deducir. Por lo general, los datos personales se agregarán o se anonimizarán de otras maneras para recopilar las estadísticas e informes de desarrollo comercial y del producto. Hay más información disponible acerca de nuestra práctica relacionada con las cookies aquí.  

• Para vender y comercializar nuestros productos y servicios como la publicidad en línea y por correo. 

Los datos personales procesados para esta finalidad incluyen la información de contacto, la información sobre el comportamiento, los identificadores del equipo de terminales, los identificadores en línea y la información de adquisición. Los datos personales recopilados se procesan posteriormente para crear un público objetivo y ofrecer contenido específico. El contenido específico siempre se basa en segmentos o audiencias y no en el comportamiento individual de nuestros clientes.  

• Para proporcionar servicios de concesionarios de Nokian Tyres para nuestros clientes corporativos. 

Los datos personales procesados para esta finalidad incluyen la información de contacto, los identificadores del equipo de terminales, los identificadores en línea y la información relacionada con la gestión de identidad como la información de la autorización.  

• Para organizar y gestionar eventos de clientes como las ferias comerciales y los lanzamientos de productos de Nokian Tyres.  

Los datos personales procesados para esta finalidad incluyen la información de contacto y la información sobre el alojamiento.  

• Cumplimiento de las obligaciones reglamentarias y de cualquier otra regla o regulación oficial 

Los datos personales procesados para esta finalidad incluyen cualquier información relevante relacionada con un requisito regulatorio.  

El marco jurídico para el procesamiento de los datos personales de nuestros clientes corporativos es siempre el siguiente:  

• Consentimiento 

En lo que respecta a la suscripción del boletín, procesamos los datos personales solo si un cliente ha dado su consentimiento. Los clientes pueden retirar su consentimiento por finalidades directas de marketing electrónico al utilizar el enlace "Cancelar suscripción" al final del mensaje de correo electrónico recibido.  

• Contrato 

Procesamos los datos personales de nuestros clientes corporativos en un régimen contractual cuando proporcionamos nuestro servicio de herramientas de marketing.  

• Obligación legal 

En relación con el cumplimiento de nuestras obligaciones reglamentarias, el marco legal de nuestro procesamiento es nuestra obligación legal.  

• Interés legítimo 

Procesamos los datos personales según nuestro interés legítimo en el contexto del desarrollo, la venta, el marketing, la prestación y el aprovisionamiento de nuestros productos y servicios, para mantener la relación comercial con nuestros clientes y para organizar y gestionar los eventos de los clientes. 

Para asegurar que existe una relación significativa y relevante entre Nokian Tyres y un cliente y para demostrar que nuestro interés legítimo no supone ninguna intrusión significativa en la privacidad de nuestros clientes o cualquier otro impacto indebido en los intereses y derechos, hemos evaluado el procesamiento con pruebas de compensación. Puede solicitar más información sobre la prueba de compensación poniéndose en contacto con [email protected].  

FINALIDADES DEL PROCESAMIENTO, TIPOS DE DATOS PERSONALES Y MARCO JURÍDICO 

CLIENTE FINAL  

Los datos personales se obtienen principalmente durante la suscripción a nuestros servicios, cuando se solicitan nuestras publicaciones como boletines o junto con nuestras encuestas y concursos. Además, también se pueden obtener y derivar los datos personales del uso del servicio. Procesamos los datos personales para las siguientes finalidades:  

• Para entregar el boletín y otras publicaciones a los destinatarios que se han suscrito para recibirlas. 

Los datos personales procesados para esta finalidad incluyen la información de contacto, como la información del contacto, los identificadores del equipo de terminales y la información sobre comportamientos.   

• Para proporcionar servicio técnico al cliente para los clientes finales 

Los datos personales procesados para esta finalidad incluyen la información relacionada con el servicio técnico al cliente como la información de contacto, la información enviada a través de los formularios de comentarios u otros datos que se nos hayan proporcionado en el contexto de las solicitudes de servicio técnico al cliente. Las llamadas de teléfono al servicio técnico al cliente se graban para garantizar la calidad de dicho servicio.  

• Para comercializar y anunciar nuestros productos y servicios como la publicidad en línea y por correo.   

Los datos personales procesados para esta finalidad incluyen la información de contacto, los identificadores del equipo de terminales, los identificadores en línea, los datos sobre el comportamiento, los datos relacionados con la actividad y las preferencias en línea de nuestros clientes y los datos que se puedan deducir de otros datos que recopilamos. Los datos personales recopilados se procesan posteriormente para crear un público objetivo y ofrecer contenido específico. El contenido específico siempre se basa en segmentos o audiencias y no en el comportamiento individual de nuestros clientes finales. Hay más información disponible acerca de nuestra práctica relacionada con las cookies aquí.  

• Para ofrecer nuestros servicios como la garantía Aramid o la Promesa de satisfacción de Nokian Tyres.  

Los datos personales procesados para esta finalidad incluyen la información de contacto, la información del vehículo y del neumático y la información de adquisición.  

• Para organizar competiciones y sorteos para los clientes finales. 

Los datos personales procesados para esta finalidad incluyen la información de contacto y posible información específica de la competición.  

• Para desarrollar nuestros productos y servicios según los comentarios de los clientes, las reseñas de productos y la actividad en línea. 

Los datos personales procesados para esta finalidad incluyen la información de contacto, los identificadores del equipo de terminales, los datos sobre comportamiento, los comentarios de los clientes y las reseñas de productos. Hay más información disponible acerca de nuestra práctica relacionada con las cookies aquí.  

• Cumplimiento de las obligaciones reglamentarias y de cualquier otra regla o regulación oficial 

Los datos personales procesados para esta finalidad incluyen cualquier información relevante relacionada con un requisito regulatorio determinado.  

El marco jurídico para el procesamiento de los datos personales de nuestros clientes finales es siempre el siguiente:  

• Consentimiento 

En lo que respecta a la suscripción del boletín, procesamos los datos personales solo si un cliente ha dado su consentimiento. Los clientes pueden retirar su consentimiento por finalidades directas de marketing electrónico al utilizar el enlace "Cancelar suscripción" al final del mensaje de correo electrónico recibido.  

• Contrato 

El marco jurídico del procesamiento es el contrato cuando procesamos los datos personales para la finalidad de la organización de competiciones o sorteos o en lo que respecta a las garantías del producto donde sea necesario el procesamiento para una relación contractual y la aplicación del contrato del servicio.   

• Obligación legal 

En relación con el cumplimiento de nuestras obligaciones reglamentarias, el marco legal de nuestro procesamiento es nuestra obligación legal.  

• Interés legítimo 

Procesamos los datos personales según nuestro interés legítimo para desarrollar nuestros productos y servicios, para ofrecer servicio técnico al cliente y para comercializar y anunciar nuestros productos y servicios.  

Para demostrar que nuestro interés legítimo no supone ninguna intrusión significativa en la privacidad de nuestros clientes o cualquier otro impacto indebido en los intereses y derechos, hemos evaluado el procesamiento con pruebas de compensación. Puede solicitar más información sobre la prueba de compensación poniéndose en contacto con [email protected].  

DIVULGACIONES Y TRANSFERENCIAS DE DATOS PERSONALES  

Transferencias de datos personales  

Como una compañía global, el grupo Nokian Tyres utiliza subcontratistas y proveedores de servicios para llevar a cabo nuestro negocio de manera eficaz. Por ejemplo, utilizamos subcontratistas para llevar a cabo campañas y marketing directo o proveedores de servicio para la gestión del pago y de la facturación.  

Nokian Tyres siempre se encarga del procesamiento de datos personales relacionados con nuestros subcontratistas y las otras partes ejercerán solo en nuestro nombre como procesadores de datos personales. Tal procesamiento siempre se protege con acuerdos contractuales para garantizar que nuestros proveedores de servicios y socios procesan los datos personales de nuestros clientes de acuerdo con la ley y las prácticas de procesamiento de datos adecuadas.  

Cuando nuestro subcontratista o proveedor de servicios se encuentra fuera de la Unión Europea (UE) o del Espacio Económico Europeo (EEE) garantizamos el nivel adecuado de datos de protección de los datos personales de nuestros clientes con salvaguardias apropiadas al utilizar cláusulas de modelos contractuales estándar aprobadas por la Comisión Europea u otro mecanismo válido previsto en la legislación aplicable.

Divulgaciones de datos personales  

Solo divulgamos los datos personales que son estrictamente necesarios para cumplir con el requisito regulatorio. Por ejemplo, cuando prestamos asistencia en investigaciones de accidentes, tenemos que divulgar información relevante para apoyar a las autoridades investigadoras.  

Podemos divulgar datos personales a otras compañías del grupo Nokian Tyres. Normalmente esto sucede por las finalidades del servicio técnico al cliente, la gestión de relaciones con clientes y el marketing.  

En el caso en el que vendamos, combinemos o, de otra manera, organicemos nuestras operaciones o activos comerciales, tenemos que divulgar datos personales al comprador, posible vendedor o cliente de dicho negocio o activos en cumplimiento con las leyes aplicables. En ese caso procesamos los datos personales según nuestro interés legítimo para garantizar la continuidad de nuestro negocio. En el caso de que un cliente se oponga a dicho procesamiento, es posible que el comprador de nuestro negocio no pueda proporcionar los servicios nunca más.  

SEGURIDAD DE LOS DATOS PERSONALES  

Utilizamos medidas técnicas y organizativas para garantizar la seguridad de los datos personales frente a pérdidas, mal uso u otro acceso ilícito similar. Dichos métodos incluyen el uso de firewalls, tecnologías de cifrado y premisas de servidor seguras. El acceso a los datos personales está limitado a lo estrictamente imprescindible y está controlado por derechos de acceso del sistema, así como mediante derechos de acceso de control y autorización.  

En el caso de una violación de los datos personales, notificaremos a las autoridades supervisoras locales y a todas las personas cuyos datos personales podrían haber sido puestos en peligro según la legislación aplicable.  

DERECHOS DEL TITULAR DE LOS DATOS  

Como compañía responsable, queremos ser abiertos y transparentes en el procesamiento de los datos personales de nuestros clientes. Esto quiere decir que ofrecemos a nuestros clientes la oportunidad de controlar el procesamiento de datos personales.  

Derecho de acceso. Los clientes tienen derecho a recibir una confirmación si procesamos sus datos personales, información sobre qué datos personales procesamos de ellos y a recibir una copia de sus datos personales.  

Derecho a rectificación. En caso de que los datos personales de nuestros clientes sean erróneos o estén incompletos, los clientes tienen derecho a solicitar la rectificación o la ultimación de los mismos.  

Derecho a restringir el procesamiento. Los clientes tienen derecho a solicitar la restricción al impugnar la precisión de sus datos personales. En tal situación, las actividades de procesamiento se restringen durante el periodo de tiempo empleado para verificar la precisión de los datos personales.  

Derecho a objeción. Los clientes tienen derecho a oponerse al procesamiento de sus datos personales. Nuestros clientes tienen derecho a oponerse al procesamiento de sus datos personales para las finalidades de marketing directo en cualquier momento.  

Derecho al olvido. Los clientes tienen derecho a solicitar la eliminación de sus datos personales. En algunos casos, puede que haya un propósito fundamental para el procesamiento y retención de los datos personales, por ejemplo, para cumplir las obligaciones legales o por las necesidades de garantía.  

Derecho a la portabilidad de los datos. Los clientes tienen derecho a solicitar sus datos personales en formato de lectura electrónica en situaciones en las que procesamos los datos personales según el contrato o el consentimiento. Esto solo se aplica a los datos personales que nos han proporcionado los clientes.  

Derecho a retirar un consentimiento. Los clientes tienen derecho a retirar su consentimiento en cualquier momento. Los clientes pueden retirar su consentimiento por finalidades directas de marketing electrónico al utilizar el enlace "Cancelar suscripción" al final del mensaje de correo electrónico recibido.  

Si los clientes consideran que el procesamiento de datos personales infringe sus derechos, pueden ponerse en contacto con la autoridad supervisora y presentar una queja sobre nuestro procesamiento de datos personales.  

Cualquier pregunta o solicitud respecto a los derechos anteriormente mencionados se puede enviar por correo electrónico a [email protected].  

PERIODOS DE RETENCIÓN  

Los datos personales se retienen durante el tiempo que sea necesario para la finalidad para la que se recopilaron o hasta que recibamos una solicitud de cancelación, a menos que tengamos la obligación legal de retenerlos durante un periodo más largo. El periodo de retención de los datos personales se determina según los siguientes criterios:  

• Si un cliente tiene una cuenta de servicio de concesionarios con nosotros, retendremos los datos personales mientras que su cuenta esté activa o durante el tiempo que sea necesario para ofrecer servicios al cliente.  
• Para las garantías y otros programas relacionados con productos, tenemos que retener los datos personales durante la duración de la validez de la garantía o programa en cada caso específico y en cualquier caso hasta que cualquier posible reclamación hacia Nokian Tyres haya vencido. 
• Para finalidades de organización de competiciones o sorteos, los datos personales se retendrán hasta que la competición haya acabado y se hayan llevado a cabo todas las siguientes medidas. Siempre se proporciona más información sobre los periodos de retención en los términos de competición. 
• Cuando un cliente se ha suscrito para recibir comunicaciones electrónicas de marketing directo, procesamos los datos personales para esas finalidades mientras su suscripción se mantenga en vigor. En el caso de que un cliente retire su consentimiento, suspenderemos el procesamiento de los datos personales y borraremos los datos personales si no existe otra finalidad válida para el procesamiento. 

Cualquier pregunta relacionada con los periodos de retención de los datos personales de nuestros clientes se puede enviar por correo electrónico a [email protected]. 

REVISIONES DE ESTA DECLARACIÓN DE PRIVACIDAD  

Implementamos continuamente nuestros servicios y esta declaración de privacidad está sujeta a cambios. Los cambios también pueden deberse a cambios en la legislación. Recomendamos a nuestros clientes que consulten esta declaración de privacidad de forma regular para mantener un seguimiento de los posibles cambios.  

This Privacy Statement describes how Nokian Tyres processes personal data in the context of the whistleblowing process. Because personal data from various data subjects can be processed during the whistleblowing process, data subjects usually involve the person making a report (“the whistleblower”) and the person mentioned in a report (“the alleged wrongdoer”). Depending on the case under investigation, personal data of the investigator and witnesses can also be processed.

Protection of data subjects’ privacy is important to us. Nokian Tyres is committed to processing personal data transparently and in com­pliance with applicable da­ta pro­tec­tion laws.

Controller and Contact Information

Nokian Tyres plc is the controller of the personal data processed in the whistleblowing process. Any questions regarding our privacy practices can be directed to us:

Nokian Tyres plc 
Privacy 
Pirkkalaistie 7 
37100, Nokia, FINLAND 
[email protected]

Purposes of Processing & Legal Basis

Nokian Tyres whistleblowing process’s aim is to ensure the quality of Nokian Tyres governance system and to maintain trust towards Nokian Tyres group.  In addition, its objective is to encourage employees and other stakeholders to report any findings or suspicions of non-compliance with laws, Nokian Tyres’ business principles or other guidelines.

In connection to Nokian Tyres’ whistleblowing process, personal data is processed for the purposes of:

• preventing, identifying and   investigating   suspected   criminal   activity, internal   violations   and   other malpractices;
• preventing, identifying and investigating suspected activity, which is unethical or against Nokian Tyres’ Code of Conduct.

In the context of the whistleblowing process and an internal investigation, we will process your personal data based on the following legal grounds: 

• Legal basis for processing is our legitimate interest to monitor compliance with applicable laws and Nokian Tyres’ Code of Conduct and other guidelines. In this respect, we will always determine case by case whether our interests are not overridden by the interests, fundamental rights and freedoms of the data subjects involved. Also, the processing is necessary to comply with a legal obligation, given the fact that whistleblowing systems may be mandatory in some countries where Nokian Tyres operates.
• To the extent that the processing relates to special categories of personal data, the legal basis for such processing is that it is necessary for the purposes of carrying out the obligations and exercising the specific rights of Nokian Tyres in the field of employment and social security and social protection law, or that the processing is necessary for the establishment, exercise or defense of legal claims.

Sources & Categories of Personal Data

All whistleblowing investigations related to information received from the official whistleblowing channels are conducted or headed by Nokian Tyres’ internal audit unit. Initially personal data is primarily obtained through the official whistleblowing channels (via a specific whistleblowing e-mail address or via regular mailing address). Depending on the case under investigation, personal data is also obtained through the investigative measures.

In most cases the personal data processed in connection to the whistleblowing process includes: 

• Data received via whistleblowing notification such as name and contact details of the whistleblower (unless notification is made anonymously) and the alleged wrongdoer, and a description of the suspected misconduct. Due to the nature of the whistleblowing channel and varying case contexts, the received data can vary significantly on each case. Depending on the received notification, processed personal data can also include special categories of personal data.
• Data obtained through investigative measures such as employment information, physical safety related information (e.g. CCTV, access control information), information related to system administration and network security, records of working hours, witness testimonies and case relevant information from public registers or other public or internal information or information from internal systems used in conjunction with other information.

Personal Data Transfers and Disclosures 

Personal data transfers

As a global company, Nokian Tyres may use subcontractors and service providers to process whistleblowing investigations. The processing of personal data in relation to our subcontractors is always commissioned by Nokian Tyres and the other parties will act only on our behalf as personal data processors. Such processing is always protected with contractual arrangements to ensure that our service providers and partners process personal data in accordance with the laws and good data processing practices to maintain high integrity of the investigation.

In a case our subcontractor or service providers is located outside the European Union (EU) or the European Economic Area (EEA) we ensure the adequate level of protection whistleblowing investigation related personal data with appropriate safeguards by using standard contractual model clauses approved by the European Commission or another valid mechanism provided under applicable legislation.

Personal Data Disclosures

We only disclose personal data that is strictly necessary for complying with the statutory requirement. If the investigated whistleblowing case involves illegal or criminal activities, the case may be reported to the appropriate authorities in accordance with applicable laws. Third parties to whom data can be disclosed based on a specific case context and local legislation include for example the law enforcement authorities, the tax administration, customs and in certain cases the insurance company or other case owners of the matter.

In a case we sell, merge or otherwise re-arrange our business operations or assets, we need to disclose personal data to purchaser or prospective seller or buyer of such business or assets in compliance with applicable laws. In such a case we process personal data based on our legitimate interest to ensure our business continuity.

Security of Personal Data

We use technical and organisational measures to ensure the security of personal data from loss, misuse or other similar unlawful access. Such methods include the use of firewalls, encryption technologies and safe server premises. Access to personal data is limited on “need-to-know” basis and controlled by system access rights, as well as through granting and controlling access rights.

In the event of a personal data breach, we will notify local supervisory authorities and everyone whose personal data may have been endangered in accordance with applicable legislation.

Data Subject Rights

As a responsible company we want to be open and transparent on the processing of personal data. This means we give our data subjects the opportunity to control the processing of personal data. However, because of the nature of the processing in whistleblowing investigations, we have the right to derogate from exercising the data subjects’ rights in certain situations based on legal grounds.

Right of Access. Data subjects have the right to receive a confirmation whether we are processing their personal data, what personal data we process about them and to receive a copy of their personal data. Because of the sensitive nature of the data processing in whistleblowing process, it is necessary to balance all interests involved in a right of access request. Therefore, all information about personal data processing in the context of whistleblowing purposes upon a right of access request cannot in all cases be submitted to the data subject, because that could adversely affect the rights or freedoms of others.

Right to Rectification. In case personal data of our data subjects regarding the whistleblowing process is inaccurate or incomplete, data subjects have the right to request rectification or completion of their data.

Right to Restrict Processing. Data subjects have the right to request restriction by contesting the accuracy or lawfulness of their personal data. In such a situation, the processing activities are restricted for the period of time taken to verify the accuracy of personal data. The right to restriction of processing is assessed on a case-by-case basis. In cases which are likely to have legal effects on the data subject, the data may still be processed, subject to the establishment, exercise or defense of legal cases or for the protection of the rights of another natural or legal person or, despite the request for restriction of the data subject.

Right to Object. Data subjects have the right to object to the processing of their personal data, when the processing is based on our legitimate interest. We may restrict the data subjects’ right to object the personal data processing for the establishment, exercise or defense of legal claims.

Right to be Forgotten. Data subjects have the right to request their personal data to be erased. In some cases, there may still be an overriding purpose for processing and retaining personal data e.g. in order to fulfil legal obligations or for the establishment, exercise or defense of legal claims.

If data subjects consider that the processing of personal data infringes their rights, they may contact the supervisory authority and lodge a complaint about our processing of personal data.

Any questions or requests regarding above mentioned rights can be sent via email to [email protected].

Retention Periods

Personal data is retained as long as is necessary for the purpose they were collected for, or until we receive a request for erasure – unless we have a legal obligation or legitimate interest to retain it for a longer period.

The personal data will be processed and retained as long as necessary to process and investigate the whistleblowing notification, or, if applicable, as long as necessary to initiate sanctions or to meet any legal or financial requirement. In any case, if judicial or disciplinary proceedings are initiated, the personal data provided will be kept until those proceedings are definitively closed. Nokian Tyres retains all received whistleblowing notifications and their related material, which have been seen as significant for the investigation or conclusion of investigation, including any possible summaries or document listings, for ten years from the date on which the case has been resolved or deemed not to require further investigative measures, based on legal obligations.

Any questions regarding retention periods of our data subjects’ personal data can be sent via email to [email protected].

Revisions to this Privacy Statement

We are continuously developing our operations and this privacy statement is subject to changes. Changes may also be based on changes in legislation. We recommend our data subjects to visit this privacy statement in regular basis in order to keep track of possible changes.

This Privacy Statement describes how Nokian Tyres process the personal data of website and social media acccount visitors. Protection of privacy of the website and social media acccount visitors‘is important to us. Nokian Tyres is committed to processing personal data transparently and in compliance with applicable data protection laws.

We are continuously developing our websites and services, and this privacy statement is subject to changes. Changes may also be based on changes in legislation. We recommend you to visit this privacy statement in regular basis in order to keep track of possible changes.

 

Contents of this statement:

A. Information on data protection when using our website
B. Information on data protection for our social media accounts

 

A. Information on data protection when using our website 

I. Controller and contact information
Nokian Tyres plc is the controller of the personal data of our website visitors. Any questions relating to the data protection of our website visitors can be directed to us:

Nokian Tyres plc
Privacy
Pirkkalaistie 7
37100, Nokia, FINLAND

[email protected]

II. Data processing during informational visits to our website

As soon as you visit our website, information from your computer system and browser is automatically transmitted to us:

- Information about the browser type, language and its version
- Your operating system
- IP address
- Date and time of the request, including pages accessed
- Access status or http status code and amount of data transferred
- Website from which you access our website
 
This data is automatically stored in the log files. It is not merged with other personal data.

The purpose of collecting and storing this data is to make the website available to our visitors and to ensure the functionality and security of our IT systems.

To provide this website, we use the web hosting service of Google's Finnish data center Hamina in Finland. Cloudflare CDN is also used. In connection with the hosting, the personal data is processed by the web host on our behalf, which is generated when the website is used. We have concluded a data processing agreement with our web hosts.

The legal basis for the temporary storage of the data in the log files  is legitimate interest. The website cannot be accessed and made available without the collection of the aforementioned data, so that there is a legitimate interest in technically enabling the use of the website. 
The data is deleted as soon as it is no longer required for the purposes for which it was collected. If data is used to provide the website, it will be deleted when our website is closed. The data stored in log files is deleted after 7 days at the latest.

 
III. Cookies

Cookies are used on our website. Detailed information about what cookies are and which cookies we use and for what purpose can be found in our cookie policy.

IV. Inquiries and feedback and contact by e-mail

Under the website heading "Enquiries and feedback", we provide a contact form that you can use to contact us on various topics. It is also possible to contact us via the e-mail addresses included on the website. We collect the following data to process your request:

- Subject
- Feedback or content of the request*
- Your name*
- E-mail*
- Telephone number
 
The fields marked with * are mandatory to process your request.

We store the personal data you provide to process your request or to contact you. This is also our legitimate interest in processing this data. Your personal data will not be passed on to third parties.

The legal basis for the collection of the data listed for the form or contact by e-mail is legitimate interest. If the request via form or e-mail is aimed at concluding a contract, the contract is also the legal basis.

We only store the data collected using the inquiry and feedback form or email for as long as is necessary to process the inquiry. The data will then be deleted immediately, unless there is a legal obligation to retain it or a legal right to retain it. In this case, the data will only be processed for as long as necessary and as data-efficiently as possible.

 

V. Registration of the tire warranty

We offer a special tire warranty for buyers of certain tires for a certain period of time. One of the conditions of the warranty is registration. Further information can be found here. You can register after purchase (tire warranty registration) or in some countries also before purchase (warranty pre-registration) on our website.  

The following data is collected for registration:

- First name*, last name*
- E-mail*
- Telephone number
- Country*, postcode*
- License plate number*
- Tire model*, tire size*, inch*
- Newsletter subscription

Fields marked with * are mandatory. The following data is also stored at the time of registration:

- IP address of the registrant
- Date and time of registration

We collect the aforementioned data in order to conclude and process the warranty contract. The data will not be passed on.

The legal basis for processing the personal data provided in the form, the IP address and the date and time is the entering into and performance of the warranty contract. The processing of your personal data in connection with the newsletter registration is based on consent.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case if the data is no longer required for the performance of the contract. Even after conclusion of the contract, it may be necessary to store the personal data of the contractual partner to comply with contractual or legal obligations. The data is regularly deleted three years after the end of the calendar year in which the guarantee expires. Registered buyers can object to processing under the guarantee at any time. It is then no longer possible to grant a guarantee.

 

VI. YouTube videos

Some of our pages include content from YouTube, which can be viewed directly on our site by clicking on a link or by clicking on the video. These videos are intended to make our website more attractive for our users and improve our content. YouTube is a service of YouTube, LLC, a subsidiary of Google Inc, USA.

The extended data protection mode for embedding YouTube videos has been activated on this website so that no information about visitors to our website is transmitted or stored if they do not watch the video. No cookies are set on your device when you watch the video either.

When a YouTube video is viewed, information about your use of this website is transmitted to a YouTube server as part of the YouTube service and shared with the Google advertising network Doubleclick. The following data may be transmitted in this way (regardless of whether YouTube provides a user account through which you are logged in):

- Browser type/version
- Operating system used
- Host name of the accessing computer (IP address)
- Time of the server request
- Frequency of page views
- Video viewed
 
The transmission to YouTube and Doubleclick takes place on servers of Google LLC. in the USA (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Due to the certification of Google LLC within the EU-US Data Privacy Framework, the data transmission is permitted.

If you are logged in to YouTube, your data will be assigned directly to your account. If you do not wish your data to be associated with your YouTube profile, you must log out before clicking on the video. YouTube stores your data (even for users who are not logged in) as usage profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

The legal basis for data processing is consent. By clicking on the video, you consent to the transfer of data to Google.

Further information on the purpose and scope of data collection and its processing can be found in Google's privacy policy (YouTube, as part of Google, does not have its own). There you will also find further information on your rights in this regard and setting options to protect your privacy.

- Google terms of use: https://policies.google.com/terms 
- Google privacy policy ("Google Privacy Policy"): https://policies.google.com/privacy
- YouTube terms of use: https://www.youtube.com/t/terms

VII. Dealer Locator 
On our website, we also offer the option of searching for the right retailer to buy our products. You can search for the right retailer either via the location on a Google Maps map or via an address, city or zip code.

We obtain a list of available retailers who sell the selected product from the Hatch service, which is part of PriceSpider: https://www.pricespider.com/privacy-policy-2021/.

We rely on the most data-saving integration of Google Maps, which is only available after activation, excludes storage and personalization and prevents the collection of user data. However, it cannot be ruled out that personal data will still be transferred to Google in the USA when the map is used. Further information on data processing by Google: https://policies.google.com/privacy.

We process personal data such as address, city, zip code or location exclusively for the provision of the dealer search. This data is not stored.

VIII. Statistical Data on purchases from retailers

To optimize the processes on our website, we collect statistical data in connection with purchases on our retailers' websites that you have accessed via our website.

If you have selected a suitable product and searched for a suitable seller via the retailer search, you can continue shopping on our retailer's website (e.g. Vianor) with one click. By redirecting you, the retailer can see that you have reached their site via our retailer search. If you complete the purchase, this information becomes part of the retailer's order database. Our dealers return the number of successful sales that came in via our dealer search to us in the form of statistical data. Identifying data is not passed on. Information on data processing by the retailer can be found in the respective privacy policy.

The legal basis for the processing of statistical data is our prevailing legitimate interest in the traceability of the sales process.

You have the right to object to the processing. However, a successful objection to us requires you to provide us with your personal data, as we do not have the statistical data in a manner that is identifiable to us. Please note that you also have the right to object to the retailer with whom you have concluded a purchase contract for one of our products.

The statistical data is initially stored in pseudonymized form. When the retention periods at our dealers expire, the data is automatically anonymized.

IX. Google reCAPTCHA

We also use reCAPTCHA data matching from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") on our website to protect us from bots and other spam techniques when submitting forms, in particular the contact form and the tire guarantee. This also constitutes our legitimate interest in the processing of this data . The service also includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google; the transmission of personal data to Google servers in the USA cannot be ruled out. Due to the certification of Google LLC within the EU-US Data Privacy Framework, the transfer of data to the USA is permitted. The legal basis for the CAPTCHA query is our overriding legitimate interests. 

The cookie set by reCAPTCHA is deleted at the end of the session. How long the data transmitted to Google in the USA is stored is unclear. Google does not make any statements on this. Further information on Google reCAPTCHA and Google's privacy policy can be found at: https://policies.google.com/privacy.

 
X. Google Ads 
We use the Google Ads service to serve ads to you about our products and services and those of our partners. When visitors come to our website through a Google ad, Google Ads tells us how they came to our website. We can only review this information in an aggregated form.

Any further processing of the data by Google, such as processing of users' data on Google.com for personalized advertisement, is the sole responsibility of Google. Further information on Googles processing can be found at: https://policies.google.com/privacy.

If we wish to carry out further performance measurement of our advertising campaign, we process our visitors' data using Google Analytics, which is explained in the following section.

 

XI. Google Analytics

In addition to our explanations in our cookie policy, the following applies regarding Google Analytics:

We use Google Analytics to analyze and subsequently optimize the use of our website. Google Analytics is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC. Google processes the data on our website usage on our behalf and is contractually obliged to guarantee the confidentiality and security of the data. We have accordingly concluded an order processing agreement with Google.

During your visit to the website, the following data is transmitted to Google if you have consented to this:

- Pages accessed
- Achievement of "website goals" (e.g. use of the contact form or registration for the newsletter)
- Actions on the website
- Approximate location (country and city)
- Abbreviated IP address
- Technical information: Browser, internet provider, end device, screen resolution
- Source of origin of the visit
- Randomly generated user ID
 
According to the provider, IP anonymization takes place by default, so that the IP address of Google users within member states of the European Union or in other signatory states to the Agreement on the European Economic Area is shortened beforehand. It is therefore no longer possible to associate the data with the accessing user.

The aforementioned data is transferred to Google servers in the USA. Due to the certification of Google LLC within the EU-US Data Privacy Framework, the transfer of data to the USA is permitted. 

Analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimize our offer. Accordingly, Google compiles reports on website activity for us.

The legal basis for the processing of personal data using cookies for analysis purposes is your consent. 

In addition, on the basis of our legitimate interests, we merge your data collected based on your consent on this page using Google Analytics with other data collected by Google Analytics on the websites of our corporate group (in particular Vianor). Our legitimate interest lies in optimizing our web offerings for the sale of our products, including via our subsidiaries. To this end, we would like to merge and evaluate the data collected by Google Analytics based on your consent on the basis of our legitimate interests.

The cookies containing the random ID are stored in your web browser for a period of two years. The recorded data enables the evaluation of pseudonymous user profiles, which are automatically deleted after 14 months.

You can object to the storage or setting of a cookie at any time by deleting the cookie and rejecting it the next time cookies are requested.

 

XII. React & Share Plugin

To improve the reach of our articles and our brand, we use the ReactandShare service from "React & Share Oy". Personal data is only sent to Facebook, Twitter, WhatsApp, LinkedIn, Pinterest, Google+, Telegram or your email program when you click on a share button. No personal data is sent to the aforementioned providers before this. React & Share also allows the user to give immediate feedback to specific articles and news. Therefore, fonts and the plugins of React & Share are loaded which leads to the transmission of the visitor's IP-address. The interaction with the React & Share Plugin can be evaluated and leads to statistical data. The service provider acts on our behalf and is bound by our instructions. Accordingly, we have concluded a data processing agreement with "React & Share Oy".

The legal basis for processing is legitimate interest. We do not store any personal data. We can only view statistical evaluations of whether and which articles and posts you have given feedback to and shared with which social media network.

 

XIII. Rights of the data subjects

As a responsible company we want to be open and transparent on the processing of our website visitor's personal data. This means we give our website visitors the opportunity to control the processing of personal data.

Right of Access. You have the right to receive a confirmation whether we are processing your personal data, what personal data we process about you and to receive a copy of your personal data. 
Right to Rectification. In case your personal data is inaccurate or incomplete, you have the right to request rectification or completion of their data.

Right to Restrict Processing. You have the right to request restriction by contesting the accuracy of your personal data. In such a situation, the processing activities are restricted for the period of time taken to verify the accuracy of personal data. 
Right to Object. You have the right to object to the processing of your personal data. You have the right to object the processing of your personal data for the purposes of direct marketing at any time.

Right to be Forgotten. You have the right to request your personal data to be erased. In some cases, there may still be an overriding purpose for processing and retaining personal data e.g. to fulfil legal obligations or for the warranty needs.

Right to Data Portability. You have the right to request your personal data in machine-readable format in situations where we process personal data based on contract or consent. This only applies to personal data you have provided us with.

Right to Withdraw a Consent. You have the right to withdraw your consent at any time. You can withdraw your consent for direct electronic marketing purposes by using "unsubscribe link" at the end of the received email message. 
 
If you consider that the processing of personal data infringes your rights, you may contact the supervisory authority and lodge a complaint about our processing of personal data.

Any questions or requests regarding above mentioned rights can be sent via email to [email protected].

 

B. Information on data protection for our social media accounts

We operate social media presences to provide additional information and a further opportunity for direct interaction with business partners, customers and interested parties.

These include Facebook, Instagram, LinkedIn, Twitter/X and YouTube.

We use the technical platforms and services of the respective providers for these information services. We are not the original provider of these platforms. The aforementioned providers - with the exception of the provider of Facebook, with whom we are jointly responsible for data processing as part of the web analysis tool Page Insights - process your personal data on their own responsibility.

We would like to point out that the use of our social media accounts and their functions is your own responsibility, especially when interacting by commenting, sharing and liking. The providers of these platforms use cookies that are stored on your device even if you do not have your own user account with the respective provider or are not logged into the respective profiles while visiting our site. These cookies enable the providers to create user profiles based on your preferences and interests and to display customized advertising (within and outside the respective social media platform). The cookies remain on your device until you delete them. For details on the collection and storage of your personal data as well as the type, scope and purpose of its use by the respective platform operator, please refer to the data protection declarations of the respective social media platform.

- Facebook: https://www.facebook.com/privacy/policy/ 
- Instagram: https://help.instagram.com/519522125107875 
- LinkedIn: https://www.linkedin.com/legal/privacy-policy 
- Twitter/X: https://twitter.com/en/privacy 
- YouTube: https://policies.google.com/privacy?hl=en 

We are not familiar with and have no influence on the way in which the respective platform operators use your data from your visit to our profile pages and interaction with our posts for their own purposes, how long this data is stored and to what extent data is passed on to third parties and transferred to countries outside the European Union. For the transfer of data from the European Union to the USA under the EU-US. Data Privacy Framework (successor to the former EU-US Privacy Shield), the European Commission issued an adequacy decision on July 10, 2023. The platform operators are certified under this EU-US. Data Privacy Framework.

As the operator of the social media profile pages, we can only view the information stored in your public profile, and only if you have such a profile and are logged into it while interacting with our respective social media profile page.

In addition, the provider of Facebook, Meta Platforms, provides us with anonymous usage statistics (Page Insights), which we can use to improve the user experience when visiting our profile page on this platform. Even though we are jointly responsible with Meta Platform for data processing as part of the web analysis tool Page Insights, we do not have access to the usage data that Meta Platforms collects to compile these statistics. Meta Platforms has undertaken to us to assume primary responsibility under the GDPR for the processing of this data, to fulfill all obligations under the GDPR regarding this data and to provide you, as the data subject, with the essentials of this obligation. Further information on the content of our joint controllership agreement with Meta Platforms Ireland Ltd can be found at https://www.facebook.com/legal/terms/page_controller_addendum.

We use the opportunity to present our company on the social media platforms to provide information about our company, share our job vacancies and activities and get in touch with users. These purposes also constitute our legitimate interest in data processing (the legal basis for data processing).

If you wish to contact us, we will only process the personal data that you provide to us yourself (e.g. name, e-mail address). This data is used exclusively for the purpose of responding to your request. The legal basis is therefore consent and contract . This data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. All public posts by you on one of our social media accounts remain in the timeline indefinitely, unless we delete them due to an update of the underlying topic, a legal violation or violation of our guidelines or you delete the post yourself.

You can object to the processing of your personal data on the social media platforms by us at any time. To do so, send us an informal email to [email protected]. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise, or defense of legal claims.

To exercise your rights as a data subject, you can contact us or the respective provider of the social media platform. If one party is not responsible for responding or must receive the information from the other party, we or the provider will then forward your request to the respective partner. Please contact the operator of the social media platform directly for questions about profiling and the processing of your data when using the website. If you have any questions about the processing of your interaction with us on our site, please write to the contact details we have provided above.